If you change your mind you have the right to cancel your order and we would ask that you inform us immediately, we must receive your cancelation before your goods are dispatched.
Shipping costs are calculated according to weight and required delivery time. The shipping cost you are quoted is the most you will be charged, we allways look for cheaper alternatives and if one is found your shipping cost will be reduced. Overseas orders may be liable to Import Duty, FoxSaddlers does not set, or have any any control over, these duties and it is up to you to pay the required tax. VAT is removed from orders sent to destinations outside Europe, this is calculated and removed when you submit your order.
Returns and Refunds
We hope you will be pleased with your order but if you are unhappy with your goods in any way you can return them to us for a replacement or refund. You will be refunded for the original cost of the goods and not the shipping cost. We must be informed of your decision to return goods within three days of you receiving your order. Goods must be returned within 14 days, unused and in their original packaging along with your receipt. Goods custom made to customers requirements/special orders are not returnable or refundable. Faulty goods must be clean and dry for examination by the appropriate manufacturer. Returns address is:- Fox Saddlers Ltd, Northgates, Wetherby, West Yorkshire, LS22 6NX. United Kingdom,
Buying over the phone. If you prefer you can order by phone during office hours Monday to Saturday.Tel: +44 (0) 1937 586070 Fax: +44 (0) 1937 586070